Responsible Gaming
Gambling Should Be Entertainment
At MyZeroCharge, we believe gambling should be enjoyed as a form of entertainment only. It is not a way to earn money, solve financial problems, or generate income. Like any form of entertainment, it should only involve money you can afford to lose. Please always gamble responsibly and within your means.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to access our website and place bets. We take age verification seriously and reserve the right to request proof of age at any time. If you are under the legal gambling age, please do not use this site.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, problem gambling may be developing:
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity or lying about the amount spent
- Gambling with money needed for essentials (rent, food, bills)
- Spending increasing amounts of time and money on gambling
- Feeling anxious or irritable when trying to reduce gambling
- Neglecting family, friends, work, or other responsibilities
- Borrowing money to fund gambling activities
- Experiencing mood swings or depression related to gambling
- Failed attempts to stop or reduce gambling
- Using gambling to escape stress, problems, or negative emotions
Self-Help Tools
We provide several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit over a daily, weekly, or monthly period
- Loss Limits: Set a maximum amount you are willing to lose during a specific time frame
- Reality Checks: Receive regular reminders during your gaming sessions about time spent and money wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
- Session Time Limits: Set automatic session timeouts to prevent extended play
To access these tools, please contact our Customer Support team or visit your account settings.
Get Help and Support
If you are concerned about your gambling, help is available. The following organisations provide free, confidential support:
United Kingdom
- GamCare: Free support, counselling, and information for problem gamblers and their families. www.gamcare.org.uk
- GamStop: National self-exclusion scheme. Register to be excluded from all licensed UK online gambling operators. www.gamstop.co.uk
- National Problem Gambling Clinic: NHS-funded specialist treatment for gambling disorders
International Support
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
Need Help?
If gambling is causing you problems or affecting your life, please reach out for support immediately. Seeking help is a sign of strength, not weakness. The organisations listed above are confidential, free, and ready to assist you.
Remember: You are not alone, and help is always available.